FAQ
How do your handles fix to cupboards?
We supply 5mm stainless screws that screw through your doors into the back of the handle. You'll simply need a drill to make the 5mm hole. The screws suit doors from 16-20mm thickness. Please let us know if your doors are a different thickness to this and we can supply different fixings.
What's the difference between polished and brushed satin finishes?
A polished finish is shiny and reflective (like a mirror), whereas a brushed satin finish has a more subtle sheen. The polishing process will 'soften' the edges and corners of the handles which also adds a lovely tactile feel. We only offer the polished brass untreated, while you can choose to leave the brushed satin finish untreated or sealed with a protective clear coat.
What's the difference between untreated and clear-coated options for the brass handles?
Brass is a bright yellow-gold colour when it is fresh from the production process and darkens to a more 'orange' gold over a period of time, building up a patina with use. We think this is a lovely way for the material to show its character. You have the option to leave the brushed satin brass handles untreated (natural) or sealed with an invisible clear coat (the polished option always comes untreated as the clear coat can affect the surface). Choose a clear-coated option if you'd prefer the brass to remain lighter and with no patina. Please note, on our products pages you won't see a difference between handles that have been left natural and those with a clear coat. This is simply because the two options look the same when fresh from the manufacturing process.
Can you offer custom colours and sizes?
Yes, of course. We can tailor our handles to a specific colour and tweak sizes for a particular project if needed. Custom colours require an additional charge on top of your order to cover the paint and processing. We can mix colours to RAL and BS (British Standard) colours in matt, satin and gloss finishes. Please get in touch for more information and customisation options, we'd love to help.
Can I see a sample before we buy?
Unfortunately, we're not able to offer samples. However, if you'd like to see our handles before you make a purchase, we hold an open workshop on Saturday afternoons by appointment. Please get in contact if you'd like to come and see us.
Do you offer trade prices or sell to wholesale?
If you are an interior designer or architect and are looking to order multiples over 20, please contact us to discuss a discount.
Why do your products have a lead time of five working days?
We make our handles in small batches to ensure the highest possible quality and reduce waste. This means it can take a little longer for us to fulfil orders, but if your order is ready sooner, we'll send them as soon as we can and will keep you updated.
Are your products covered by a warranty?
Our products come with a one-year guarantee for reasonable use. We use high quality materials and take every care with the manufacture of every product, so with proper care and maintenance, they should last a lifetime (see our care guide). For a small fee, we can also offer a refinishing service. Please contact us for more details.
Are you VAT registered?
Yes. Please let us know if you require a VAT invoice.